Relocation firms sell time and local knowledge. A full-service package typically covers home search and lease negotiation, school search for children, registration and permit appointments, bank account setup, utility connections, and orientation tours, with the firm's staff accompanying you to appointments and translating as needed. Lighter packages might handle only the home search or only settling-in paperwork.
Who pays shapes the experience. Traditionally these firms are hired by employers as part of an expat package, so if you are negotiating a job offer abroad, it is reasonable to ask for relocation support as a benefit. Individuals can hire them directly too, which makes most sense for opaque rental markets, tight timelines, or family moves where school placement is critical.
Before engaging one, be clear about what you could do yourself with patience, since much of the value is convenience rather than access. Get an itemized scope and fee structure in writing, check independent reviews, and ask whether they receive commissions from landlords or schools, which can color recommendations.